Out of Stock Issues

We will promptly notify you if a supplier encounters any out-of-stock issues with your order. In such cases, we will provide options for a replacement or a refund.

Refund Process:

1. Cash Refund:

• Cash refunds will be processed within 7-14 working days.
• Once the refund is completed, you will receive a notification confirming the refund.
• To process the cash refund, we require the following information:
  1. Name
  2. Bank Account Number
  3. Bank Name
  4. IC Number/Passport Number (mandatory info)

2. Credit Refund:

• Credit refunds will be transferred to your RK2U account.
• You may use the credited amount on your next purchase, and there is no expiry date for the credited amount.

Important Notes:

• Refunds are initiated upon confirmation of out-of-stock issues or valid refund requests.
• The refund process time may vary, and the specified working days are an estimate.
• RK2U reserves the right to choose between replacement or refund in the case of out-of-stock issues.
• Refunds are processed either in cash or credit.

Contact Information:

For any inquiries or assistance regarding refunds, please contact our customer service team at +60 12-6391493.